Case studies
What changed after they switched
Three customers, three very different problems. Numbers are theirs, published with permission.
E-commerceFieldcraft Outdoors
Cutting “where is my order?” tickets by a third
A direct-to-consumer outdoor brand embedded our tracking widget on its order confirmation page and watched a third of its support volume disappear.
- Fewer support tickets
- 34%Fewer support tickets
- To first label printed
- 2 hrsTo first label printed
- Post-delivery CSAT
- 4.8★Post-delivery CSAT
Life sciencesHalden Biosciences
An audit trail that survives a regulator
Temperature-sensitive reagents need a defensible chain of custody. Checkpoint-level scan history turned a multi-day audit exercise into an export.
- Saved per audit
- 3 daysSaved per audit
- Shipments with full scan history
- 100%Shipments with full scan history
- Chain-of-custody findings
- 0Chain-of-custody findings
RetailBaltic Home Group
Ocean freight you can actually plan around
Furniture retail lives or dies on landed stock dates. A year of measured ETA accuracy let Baltic cut safety stock without risking empty shelves.
- Median ETA accuracy
- ±2 daysMedian ETA accuracy
- Reduction in safety stock
- 18%Reduction in safety stock
- Trade lanes
- 40Trade lanes
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